Support Center

The Nexus Market support team operates 24/7 to ensure platform integrity and user safety. For sensitive inquiries regarding account recovery, vendor applications, or dispute escalation, PGP encryption is mandatory. Unsigned messages containing personally identifiable information or transaction details will be automatically discarded by our security filters.

Direct Support

[email protected]
Avg Response
~4h 12m
Queue Status
Low Load

Resolution Center

For active orders, disputes, or escrow releases, use the internal ticket system. This links your query directly to the transaction ID for faster resolution.

Order Disputes
Vendor Bond Inquiries
Account Security / 2FA
Login required to access the ticketing system.

Security Policy

Do not send plaintext messages containing addresses, tracking numbers, or transaction hashes via email. Such messages are deleted immediately. Use the PGP key provided.

Official PGP Key Verified

Import this key to verify signed messages from support.

Key Fingerprint (Verify carefully)
8F2A 4B1C 9D3E 5F0G 1H2I 3J4K 5L6M 7N8O